Health and hygiene protocols

Protocols in our facilities

All facilities are disinfected daily

All facilities are disinfected with ozone daily

You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory

Protective screens in customer service areas

The lifts can only be used by one person at a time or at most by 2 people who share the same room

Room keys will be disinfected before handing them over

Ozone walkthrough gates

Online check-in

Key to rooms on cell phone

Rugs have been removed from all rooms

Towels and bed linen are washed at high temperature

Sanitiser, gloves and masks available to all guests

TV remote control and telephone are sterilised daily in all rooms

Remote controls are wrapped in plastic that will be changed regularly

Open or foot-operated waste bins lined with a bag

Vent filters are cleaned regularly

Access to rooms from the car park will remain closed to guarantee health and safety measures

One-way hallways

Lift exclusively for going up

No two adjacent rooms will be occupied at the same time

Rooms will not be occupied for 24 hours after their last occupant has departed

Rooms will not be occupied for 48 hours after their last occupant has departed

Rooms will not be occupied for 72 hours after their last occupant has departed

Protocols for Pools / Beaches

Disinfect hammocks after every use

Hammocks must be 1.5 metres apart

Designate a staff member to manage the hammocks

Protocols for guests

Wearing gloves and masks is compulsory

They will find hand sanitiser in the common areas

Insofar as possible, payments should be done by credit card

POS systems will be disinfected regularly

Only clients with advance booking will be attended

Guest’s shoes and luggage will be disinfected at the hotel entrance

Temperature checks at the entrance to our facilities

Protocols for our employees

All members of staff know the new health and safety measures

Our staff will wear gloves and masks at all times

The staff will have their temperature taken daily

Staff uniforms are washed and disinfected daily

Co-workers must stay at least 1.5 metres apart

Daily control of the state of health of all employees

Reception staff will disinfect the counter every time they finish attending a client

Catering protocols

Breakfast will be delivered through Room Service

We will leave an empty table between diners to guarantee the safety distance

We will use non-reusable tablecloths, cutlery and napkins

Orders will be served following all safety measures and delivered under a cover

The hotel will offer take-away meals

The number of people will be controlled to avoid overcrowding

Menus will be removed from dining area