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Health and hygiene protocols
Protocols in our facilities
All facilities are disinfected daily
All facilities are disinfected with ozone daily
You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
Protective screens in customer service areas
The lifts can only be used by one person at a time or at most by 2 people who share the same room
Room keys will be disinfected before handing them over
Ozone walkthrough gates
Online check-in
Key to rooms on cell phone
Rugs have been removed from all rooms
Towels and bed linen are washed at high temperature
Sanitiser, gloves and masks available to all guests
TV remote control and telephone are sterilised daily in all rooms
Remote controls are wrapped in plastic that will be changed regularly
Open or foot-operated waste bins lined with a bag
Vent filters are cleaned regularly
Access to rooms from the car park will remain closed to guarantee health and safety measures
One-way hallways
Lift exclusively for going up
No two adjacent rooms will be occupied at the same time
Rooms will not be occupied for 24 hours after their last occupant has departed
Rooms will not be occupied for 48 hours after their last occupant has departed
Rooms will not be occupied for 72 hours after their last occupant has departed
Protocols for Pools / Beaches
Disinfect hammocks after every use
Hammocks must be 1.5 metres apart
Designate a staff member to manage the hammocks
Protocols for guests
Wearing gloves and masks is compulsory
They will find hand sanitiser in the common areas
Insofar as possible, payments should be done by credit card
POS systems will be disinfected regularly
Only clients with advance booking will be attended
Guest’s shoes and luggage will be disinfected at the hotel entrance
Temperature checks at the entrance to our facilities
Protocols for our employees
All members of staff know the new health and safety measures
Our staff will wear gloves and masks at all times
The staff will have their temperature taken daily
Staff uniforms are washed and disinfected daily
Co-workers must stay at least 1.5 metres apart
Daily control of the state of health of all employees
Reception staff will disinfect the counter every time they finish attending a client
Catering protocols
Breakfast will be delivered through Room Service
We will leave an empty table between diners to guarantee the safety distance
We will use non-reusable tablecloths, cutlery and napkins
Orders will be served following all safety measures and delivered under a cover
The hotel will offer take-away meals
The number of people will be controlled to avoid overcrowding
Menus will be removed from dining area