Protocols in our facilities

All facilities are disinfected daily

 

All facilities are disinfected with ozone daily

 

You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory

 

Protective screens in customer service areas

 

The lifts can only be used by one person at a time or at most by 2 people who share the same room

 

Room keys will be disinfected before handing them over

 

Ozone walkthrough gates

 

Online check-in

 

Key to rooms on cell phone

 

Rugs have been removed from all rooms

 

Towels and bed linen are washed at high temperature

 

Sanitiser, gloves and masks available to all guests

TV remote control and telephone are sterilised daily in all rooms

 

Remote controls are wrapped in plastic that will be changed regularly

 

Open or foot-operated waste bins lined with a bag

 

Vent filters are cleaned regularly

 

Access to rooms from the car park will remain closed to guarantee health and safety measures

 

One-way hallways

 

Lift exclusively for going up

 

No two adjacent rooms will be occupied at the same time

 

Rooms will not be occupied for 24 hours after their last occupant has departed

 

Rooms will not be occupied for 48 hours after their last occupant has departed

 

Rooms will not be occupied for 72 hours after their last occupant has departed

Protocols for Pools / Beaches

Disinfect hammocks after every use

 

Hammocks must be 1.5 metres apart

 

Designate a staff member to manage the hammocks

Covid info - Olivia Hotels
Covid info - Olivia Hotels

Protocols for guests

Wearing gloves and masks is compulsory

 

They will find hand sanitiser in the common areas

 

Insofar as possible, payments should be done by credit card

 

POS systems will be disinfected regularly

 

Only clients with advance booking will be attended

 

Guest’s shoes and luggage will be disinfected at the hotel entrance

 

Temperature checks at the entrance to our facilities

Protocols for our employees

All members of staff know the new health and safety measures

 

Our staff will wear gloves and masks at all times

 

The staff will have their temperature taken daily

 

Staff uniforms are washed and disinfected daily

 

Co-workers must stay at least 1.5 metres apart

 

Daily control of the state of health of all employees

 

Reception staff will disinfect the counter every time they finish attending a client

Covid info - Olivia Hotels
Covid info - Olivia Hotels

Catering protocols

Breakfast will be delivered through Room Service

 

We will leave an empty table between diners to guarantee the safety distance

 

We will use non-reusable tablecloths, cutlery and napkins

 

Orders will be served following all safety measures and delivered under a cover

 

The hotel will offer take-away meals

 

The number of people will be controlled to avoid overcrowding

 

Menus will be removed from dining area